To avoid paying too much or buying more than is needed, anyone considering purchasing a PERS should be sure to ask very specific questions regarding the features of the system and its cost.

 It is also a good idea to check with the office of the state Attorney General, local consumer affairs office, and Better Business Bureau to see whether they have received any complaints before agreeing to do business with any particular company. Also check with the local hospital, as it may offer reliable, low-cost PERS rentals.

Some questions to ask the salesperson before making a decision are:

• What is the total cost of the unit and monitoring? Is there an additional installation fee?
• Do you have to buy the unit or can you rent it? What is the cost of buying vs. renting?
• Can service be discontinued at any time? What would be the cost?
• What warranties are provided?
• Where are repairs made? Who pays for them?
• Who monitors the system and what training is provided?
• Who does the monitoring system call?
• How often is the system tested?
• How long has the company been in business?

Consumers should ask for a written statement of the price and terms first, before deciding to purchase a PERS and should compare prices from several companies. If a salesperson refuses to give a price quote in writing, don’t do business with that company.

Some Options for Addressing the Problem

While it may be true that a PERS can provide a worthwhile service to a senior living alone, these products and other "personal security products" also provide a rich opportunity for unscrupulous businesses to exploit the fears of older persons and the guilt of their families. Many seniors have paid far too much for a PERS or have been pressured by salespeople into buying more than they needed.

There are legal remedies available to people who have been victimized by such tactics. Nearly all of the sales tactics described here are violations of state or federal consumer protection laws.

For more information on claims that can be raised against these practices, contact NCLC’s Boston office at 617/523-8010.

We invite you to learn more about SafetyWatch, and learn how you can help friends, family and loved ones live in their homes with peace of mind, security and independence. Learn more